Hard Skills
AdvancedRegulatory Compliance TrainingThe ability to educate staff on local and state liquor laws, including age verification protocols and responsible beverage service.
IntermediateStaff Recruitment and SelectionThe process of identifying, interviewing, and hiring personnel suited for retail operations and inventory management.
IntermediateWorkforce SchedulingDeveloping and managing staff rosters to ensure adequate coverage during peak retail hours and holiday periods.
Soft Skills
IntermediatePerformance ManagementSystematically evaluating employee work performance against sales targets, customer service standards, and safety protocols.
IntermediateConflict ResolutionThe ability to mediate disputes between staff members or handle escalated customer grievances professionally.