Hard Skills
IntermediateWorkforce SchedulingThe ability to create and manage staff rosters that balance labor costs with peak shopping hours and customer service needs.
IntermediateStaff Training and OnboardingInstructing new employees on store policies, product knowledge, sales techniques, and point-of-sale systems.
BasicLabor Law ComplianceApplying fundamental knowledge of labor regulations, including break requirements, overtime pay, and workplace safety standards.
Soft Skills
IntermediatePerformance ManagementThe systematic process of evaluating employee job performance and providing feedback to ensure retail targets are met.
AdvancedConflict ResolutionFacilitating the settlement of disputes between staff members or between staff and customers to maintain a positive work environment.