Hard Skills
AdvancedTalent AcquisitionThe strategic process of identifying, attracting, and hiring qualified travel consultants and support staff who fit the agency's culture and sales goals.
AdvancedPerformance ManagementThe systematic evaluation of staff productivity against sales targets, booking accuracy, and customer satisfaction metrics.
IntermediateStaff Training and DevelopmentIdentifying skill gaps and organizing training for GDS software, destination knowledge, and customer service excellence.
IntermediateLabor Law ComplianceEnsuring the agency's employment practices adhere to national and regional regulations regarding working hours, commissions, and workplace safety.
IntermediateWorkforce SchedulingPlanning and managing employee shifts to ensure adequate coverage during peak booking periods and seasonal travel rushes.