Hard Skills
ExpertProperty Management Systems (PMS)Proficiency in using software to manage reservations, guest profiles, and billing operations.
IntermediateWorkforce SchedulingOrganizing staff shifts to meet occupancy demands while maintaining labor budget constraints.
AdvancedPerformance ManagementSystematic process of evaluating staff performance and providing constructive feedback for growth.
IntermediateRecruitment and OnboardingThe process of identifying, hiring, and integrating new employees into the hotel culture.