Hard Skills
IntermediateStaff Recruitment and SelectionThe process of identifying, interviewing, and hiring suitable candidates for retail positions within the concession.
AdvancedPerformance ManagementMonitoring and evaluating employee performance against key sales targets and service standards.
IntermediateTraining and MentorshipInstructing staff on product features, brand standards, and effective sales techniques.
IntermediateWorkforce SchedulingManaging staff shifts and rotations to balance operational needs with labor cost constraints.