Hard Skills
IntermediateEmployee Recruitment and SelectionThe process of identifying, attracting, and hiring qualified candidates for retail positions such as sales associates and warehouse staff.
IntermediatePerformance ManagementMonitoring and evaluating employee work performance against store KPIs like sales targets and inventory accuracy.
AdvancedOccupational Health and Safety (OHS) ComplianceEnsuring the store environment meets legal safety standards to prevent injuries from heavy equipment or hazardous materials.
IntermediateWorkforce SchedulingCreating and managing staff rotas to ensure adequate coverage during peak retail hours while minimizing labor costs.
IntermediateStaff Training and DevelopmentOrganizing and conducting training sessions for staff on product specifications, point-of-sale systems, and safety procedures.