Hard Skills
IntermediateRecruitment and SelectionThe process of identifying, screening, and hiring candidates for retail positions within the branch.
AdvancedPerformance ManagementEstablishing performance standards, conducting appraisals, and providing feedback to ensure staff meet sales and operational targets.
IntermediateStaff Training and DevelopmentIdentifying skill gaps and facilitating the training of employees in customer service, product knowledge, and store procedures.
IntermediateWorkforce SchedulingPlanning and managing staff rosters to align with peak customer traffic while controlling labor costs.
AdvancedLabor Law ComplianceEnsuring branch operations adhere to national and local employment regulations, safety standards, and wage laws.