Hard Skills
IntermediateStaff Recruitment and SelectionThe process of identifying, attracting, and hiring qualified fitness professionals and administrative personnel to meet facility needs.
IntermediateWorkforce SchedulingThe systematic planning of staff shifts to ensure adequate coverage for gym floor, front desk, and maintenance operations.
AdvancedOccupational Health and Safety (OHS) ComplianceEnsuring the facility adheres to workplace safety laws and staff are trained in emergency and equipment protocols.
IntermediatePayroll and Commission AdministrationManaging the calculation and distribution of staff wages, specifically focusing on complex commission structures for trainers.
Soft Skills
IntermediatePerformance Management and AppraisalMonitoring staff output against key performance indicators such as member retention and personal training sales.
IntermediateConflict ResolutionThe ability to mediate and settle professional disputes between team members or between staff and facility members.
IntermediateEmployee Training and DevelopmentCoordinating continuing education and certifications for fitness staff to maintain industry standards and safety.