Hard Skills
IntermediateEmployee SchedulingDesigning and managing weekly shift rotations to ensure adequate floor coverage while adhering to labor budgets and employment laws.
IntermediateStaff Training and DevelopmentFacilitating the onboarding process and providing ongoing instruction on product knowledge, point-of-sale systems, and safety procedures.
AdvancedRegulatory Compliance TrainingEnsuring all staff are trained and strictly adhere to legal requirements regarding the sale of alcohol, including age verification and intoxication checks.
IntermediateRecruitment and InterviewingFiltering applications and conducting interviews to select qualified candidates for retail clerk and stock positions.
Soft Skills
IntermediatePerformance ManagementProviding regular feedback, conducting formal performance reviews, and implementing corrective actions when staff fail to meet expectations.
IntermediateConflict ResolutionIdentifying and mediating disputes between staff members or resolving complex customer complaints professionally.