Hard Skills
IntermediateRecruitment and SelectionThe process of identifying, attracting, and interviewing candidates to fill store floor and supervisory positions.
AdvancedPerformance ManagementMonitoring employee work performance, providing feedback, and conducting formal reviews against sales targets.
IntermediateStaff Training and DevelopmentDesigning and delivering training programs focused on product knowledge, sales techniques, and customer service excellence.
IntermediateWorkforce SchedulingPlanning and managing staff rotas to ensure adequate coverage during peak hours while controlling labor costs.
BasicLabor Law ComplianceUnderstanding and applying local labor laws regarding working hours, breaks, and workplace safety in a retail setting.