Hard Skills
IntermediateStaff Recruitment and SelectionThe process of identifying staffing needs, sourcing candidates, and conducting interviews to hire qualified hair stylists and salon support staff.
IntermediateWorkforce SchedulingDesigning and managing employee shift rosters to ensure adequate salon coverage during peak hours while managing labor costs.
IntermediatePayroll and Commission AdministrationAccurately calculating employee wages, including base pay, service commissions, product sales incentives, and tip distributions.
AdvancedOccupational Health and Safety (OHS) ComplianceEnsuring the salon adheres to health regulations regarding sanitation, chemical handling, and ergonomic safety for employees.
Soft Skills
AdvancedPerformance ManagementSystematically evaluating stylist performance, providing constructive feedback, and setting productivity goals based on service quality and retail sales.
IntermediateConflict ResolutionThe ability to mediate and resolve disputes between staff members or between staff and clients in a professional manner.
IntermediateProfessional Development PlanningIdentifying technical and soft skill gaps in the team and coordinating training for new hair trends, products, or customer service techniques.