Hard Skills
IntermediateWorkforce SchedulingDesigning and managing shift rosters for clerks to ensure optimal coverage during peak racing hours and events.
IntermediateEmployee Training and DevelopmentFacilitating the technical instruction of staff on pari-mutuel betting systems, cash handling, and track-specific protocols.
AdvancedRegulatory Compliance OversightEnsuring that all staff activities comply with state gaming commissions and local wagering laws.
IntermediateRecruitment and SelectionInterviewing and onboarding seasonal and permanent staff specialized in ticket sales and customer service.
Soft Skills
IntermediatePerformance ManagementSystematically monitoring clerk performance against established accuracy and speed benchmarks.
AdvancedConflict ResolutionMediating and resolving disputes between customers and staff regarding betting outcomes or terminal errors.