Hard Skills
IntermediateEmployee SchedulingThe ability to organize and assign staff shifts to ensure optimal coverage during peak and off-peak hours in a cybercafé environment.
IntermediateStaff Recruitment and SelectionIdentifying talent requirements and conducting interviews to hire baristas, technical assistants, and service staff.
IntermediatePerformance ManagementSetting performance standards and providing regular feedback to staff regarding their service quality and technical proficiency.
IntermediateTraining and OnboardingDeveloping and delivering training materials for new hires on POS systems, food safety, and basic IT troubleshooting.