Hard Skills
IntermediatePerformance ManagementThe process of setting goals, monitoring employee progress, and providing feedback to improve productivity in a retail environment.
IntermediateWorkforce SchedulingPlanning and assigning staff shifts to ensure adequate floor coverage while managing labor costs.
IntermediateHealth and Safety ComplianceEnsuring all staff follow workplace safety protocols and retail-specific hazard regulations.
Soft Skills
AdvancedConflict ResolutionMediating disputes between team members or between staff and customers to maintain a professional environment.
IntermediateStaff Training & OnboardingEducating new employees on store policies, product knowledge, and customer service standards.