Hard Skills
IntermediateStaff Recruitment and SelectionThe process of identifying staffing needs, sourcing candidates, and conducting interviews for both service-oriented and technical support roles.
IntermediateEmployee Onboarding and TrainingDeveloping and executing training programs for new staff on POS systems, customer service protocols, and basic technical troubleshooting.
IntermediateLabor Scheduling and Rota ManagementDesigning staff schedules to ensure optimal coverage during peak hours while managing labor costs effectively.
AdvancedHealth and Safety Compliance ManagementEnsuring all employees follow food safety, sanitation, and technical safety regulations to prevent accidents and legal issues.