Hard Skills
AdvancedOccupational Health and Safety (OHS) ComplianceManaging and enforcing safety protocols to mitigate risks associated with heavy machinery, chemicals, and physical hazards.
IntermediateWorkforce SchedulingDesigning shift rotations and task assignments to align technician availability with fluctuating service demand.
Soft Skills
IntermediateRecruitment and SelectionIdentifying, attracting, and hiring qualified mechanics and service advisors to meet garage operational needs.
AdvancedPerformance ManagementSystematically monitoring and reviewing the efficiency and repair quality of garage staff against productivity targets.
IntermediateConflict ResolutionMediating disputes between technical staff or between employees and customers regarding service expectations or quality.
IntermediateTechnical Training CoordinationIdentifying skill gaps and facilitating ongoing certifications for mechanics on new vehicle technologies and diagnostic tools.