Hard Skills
IntermediateRecruitment and SelectionThe process of identifying, attracting, and interviewing candidates to fill departmental vacancies within the store.
AdvancedPerformance ManagementSystematically evaluating employee work performance against retail KPIs and providing constructive feedback and development plans.
AdvancedStaff Training and CoachingDesigning and delivering on-the-job training sessions to improve product knowledge, sales techniques, and customer service skills.
IntermediateLabor Law ComplianceEnsuring that departmental operations, including working hours, breaks, and safety protocols, strictly adhere to local and national employment regulations.
IntermediateWorkforce SchedulingStrategically assigning staff shifts to match peak customer traffic periods while managing labor costs and employee availability.