Hard Skills
IntermediateWorkforce SchedulingThe process of creating and managing staff shifts to ensure adequate coverage for patient appointments and retail operations.
AdvancedOptical Industry Compliance TrainingEducating staff on healthcare regulations such as HIPAA and specific optical safety standards.
IntermediateTalent AcquisitionIdentifying and hiring qualified optometrists, lab technicians, and retail consultants suitable for a clinical-retail environment.
Soft Skills
AdvancedPerformance ManagementEvaluating staff productivity and sales targets to ensure the office meets its commercial and clinical goals.
IntermediateConflict ResolutionMediating disputes between staff members or between staff and patients regarding service or product issues.