Hard Skills
AdvancedCash Reconciliation and AuditingThe technical ability to verify collected funds against electronic transaction logs to ensure financial accuracy.
IntermediateWorkforce SchedulingThe skill of organizing staff shifts to ensure continuous lane coverage while complying with labor regulations.
IntermediateCompliance OversightEnsuring that all staff adhere to safety protocols, financial regulations, and organizational policies.
Soft Skills
IntermediatePerformance ManagementThe process of ensuring that set goals are met effectively and efficiently through monitoring and evaluating employee work outcomes.
IntermediateConflict ResolutionThe ability to mediate and resolve disputes between staff members or between staff and customers effectively.
IntermediateTraining and MentoringThe capacity to onboard new toll collectors and provide ongoing guidance to improve their technical and service skills.