Hard Skills
AdvancedWorkforce SchedulingDetermining and managing shift rotations for hotel staff to ensure adequate coverage based on occupancy forecasts.
IntermediateEmployee Training and DevelopmentPlanning and implementing training sessions for clerks on property management systems and guest service protocols.
IntermediatePerformance ManagementEstablishing performance standards and conducting regular appraisals of front desk and guest service staff.
IntermediateLabor Law ComplianceEnsuring all staffing practices adhere to local employment regulations, including break times and overtime pay.
IntermediateRecruitment and SelectionInterviewing and evaluating candidates for front-of-house roles to ensure cultural and operational fit.