Hard Skills
IntermediateRecruitment and SelectionThe process of identifying, interviewing, and hiring retail sales associates who align with the brand's service standards.
AdvancedPerformance ManagementMonitoring employee sales performance, providing constructive feedback, and conducting formal appraisal meetings.
IntermediateStaff Training and OnboardingDeveloping and delivering training modules on product knowledge, point-of-sale systems, and customer service protocols.
IntermediateWorkforce SchedulingPlanning and managing staff rotas to ensure optimal floor coverage based on peak traffic and labor budgets.