Hard Skills
AdvancedStrategic Workforce PlanningAnalyzing current staff capabilities and forecasting future personnel needs to meet the long-term operational goals of the leisure centre.
ExpertOccupational Health and Safety (OHS) ComplianceEnsuring all employees follow mandatory safety protocols, maintain valid certifications, and adhere to industry-specific safety regulations.
IntermediateRecruitment and SelectionIdentifying, attracting, and hiring qualified candidates for specialized recreation roles such as certified trainers and facility maintenance staff.
IntermediateTraining and Development AdministrationOrganizing and overseeing mandatory training sessions, professional development workshops, and certification renewals for leisure staff.
Soft Skills
AdvancedPerformance ManagementEstablishing clear performance metrics for diverse roles such as lifeguards, fitness instructors, and administrative staff, and providing regular feedback.
AdvancedConflict ResolutionThe ability to mediate and resolve disputes between staff members or between employees and facility users in a professional manner.