Hard Skills
IntermediateStaff Performance ManagementThe process of ensuring that set goals are met in an effective and efficient manner by monitoring and reviewing employee work progress.
AdvancedEmployee Training and DevelopmentOrganizing and conducting training sessions for new and existing staff on reservation software and customer service protocols.
IntermediateWorkforce SchedulingCreating and managing duty rosters to ensure adequate coverage during peak travel periods.
IntermediateRecruitment and SelectionParticipating in the hiring process by interviewing candidates and assessing their fit for travel clerk roles.