Hard Skills
AdvancedPerformance ManagementThe process of ensuring that set activities and outputs meet an organization's goals in an effective and efficient manner.
AdvancedLabor Law ComplianceUnderstanding and applying relevant employment laws and social service regulations to ensure legal operational standards.
AdvancedWorkforce PlanningAnalyzing and forecasting the staffing needs of the social service programs to ensure adequate coverage and expertise.
Soft Skills
ExpertConflict ResolutionThe ability to facilitate the resolution of disputes and disagreements within the workforce or between staff and clients.
IntermediateDiversity and Inclusion ManagementImplementing policies and practices that foster a diverse workforce and inclusive service delivery.