Hard Skills
ExpertLabor Law ComplianceEnsuring the organization adheres to local, state, and federal employment laws and regulations.
ExpertCollective BargainingNegotiation of wages and other conditions of employment by an organized body of employees.
AdvancedGrievance HandlingThe formal process of addressing employee complaints regarding work-related issues or contract violations.
Soft Skills
AdvancedConflict ResolutionThe process of resolving a dispute or a conflict by meeting at least some of each side's needs and addressing their interests.
IntermediatePerformance ManagementThe process of ensuring that a set of activities and outputs meets an organization's goals in an effective and efficient manner.