Hard Skills
AdvancedWorkforce Planning and SchedulingThe ability to forecast labor requirements based on seasonal gardening trends and create efficient shift rotas that cover peak retail hours.
IntermediateRecruitment and SelectionIdentifying staffing needs, interviewing candidates for roles ranging from horticultural specialists to cashiers, and making hiring decisions.
AdvancedHorticultural Training and DevelopmentDesigning and delivering training sessions to staff regarding new plant varieties, pest control products, and seasonal gardening techniques.
Soft Skills
IntermediatePerformance ManagementThe systematic process of setting performance goals for garden centre staff, conducting appraisals, and providing feedback on sales and plant care standards.
IntermediateConflict ResolutionIdentifying and resolving disputes between team members or addressing staff grievances in a fair and professional manner.