Hard Skills
AdvancedRegulatory Compliance ManagementOverseeing adherence to state and local laws regarding cannabis sales, including age verification, purchase limits, and seed-to-sale tracking.
IntermediateTalent AcquisitionIdentifying, attracting, and hiring qualified budtenders and support staff who meet both legal background requirements and cultural fit.
Soft Skills
IntermediateStaff Training and DevelopmentThe process of teaching employees industry-specific knowledge, customer service standards, and safety protocols relevant to cannabis retail.
IntermediatePerformance ManagementThe continuous process of setting goals, monitoring progress, and providing feedback to dispensary staff to improve productivity and service.
IntermediateConflict ResolutionAddressing and settling disputes between employees or with difficult customers within the retail environment.