Hard Skills
IntermediatePersonnel SchedulingThe process of organizing and managing staff work hours to ensure adequate coverage of toll collection points at all times.
AdvancedOHS OversightEnsuring compliance with Occupational Health and Safety regulations specifically related to traffic and bridge operations.
IntermediateStaff Training and DevelopmentIdentifying training needs and facilitating the onboarding of new toll bridge attendants regarding systems and protocols.
Soft Skills
AdvancedPerformance ManagementSystematically tracking and evaluating the work performance of toll attendants to provide constructive feedback and development.
IntermediateConflict ResolutionThe ability to mediate and resolve disputes involving staff members or between attendants and motorists.