Hard Skills
IntermediatePerformance ManagementSystematically evaluating staff performance, providing constructive feedback, and implementing corrective action plans when necessary.
AdvancedStaff Training and DevelopmentIdentifying training needs and coordinating educational programs regarding safety, ethics, and modern correctional techniques.
IntermediateResource Allocation and SchedulingManaging staff shifts, rotations, and emergency response assignments to ensure adequate facility coverage and minimize burnout.
Soft Skills
AdvancedPersonnel SupervisionOverseeing subordinate correctional officers to ensure adherence to facility protocols, safety standards, and operational schedules.
ExpertConflict ResolutionMediating disputes between staff members or between staff and inmates to maintain order and a safe working environment.