Hard Skills
IntermediateInventory ManagementTracking stock levels, processing returns, and organizing physical media to ensure availability.
BasicPOS System OperationUtilizing point-of-sale software to process rentals, sales, and late fee payments.
IntermediateVisual MerchandisingArranging movie covers and promotional materials to attract customer attention and drive rentals.
Soft Skills
IntermediateCustomer ServiceThe ability to assist customers with inquiries, recommendations, and issue resolution in a retail environment.
IntermediateConflict ResolutionManaging and resolving customer disputes regarding late fees, damaged media, or membership issues.