Hard Skills
BasicPOS System OperationProficiency in using Point of Sale software to process rentals, returns, and sales transactions.
BasicInventory ManagementOrganizing and tracking physical media assets, ensuring stock is correctly shelved and returned items are processed.
IntermediateVisual MerchandisingThe practice of designing and arranging movie displays and promotional materials to attract customer interest.
AdvancedProduct KnowledgeDeep understanding of movie genres, directors, and recent releases to provide tailored recommendations.
Soft Skills
IntermediateCustomer ServiceThe ability to provide professional assistance and support to customers before, during, and after their rental experience.
IntermediateConflict ResolutionManaging and resolving customer disputes regarding late fees, damaged media, or account issues calmly and effectively.