Hard Skills
BasicPOS System OperationProficiency in using Point of Sale software and hardware to process transactions, returns, and exchanges accurately.
IntermediateVisual MerchandisingThe practice of designing and arranging floor plans and product displays to maximize sales and aesthetic appeal within the store.
BasicInventory ManagementMonitoring stock levels, replenishing shelves, and reporting discrepancies between physical stock and digital records.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide high-quality assistance and support to customers before, during, and after a purchase to ensure satisfaction.
IntermediateUpselling and Cross-sellingTechniques used to encourage customers to purchase higher-end products, upgrades, or complementary items.
IntermediateConflict ResolutionThe capacity to handle difficult customers, complaints, or disputes in a professional and calm manner.