Hard Skills
IntermediateVisual MerchandisingThe practice of developing floor plans and three-dimensional displays in order to maximize sales.
BasicPOS System OperationProficiency in using electronic point-of-sale software and hardware to process transactions.
IntermediateProduct KnowledgeComprehensive understanding of the features, benefits, and usage of items being sold.
BasicInventory ReplenishmentThe process of monitoring stock levels and restocking shelves to ensure product availability.
Soft Skills
IntermediateCustomer ServiceThe ability to provide professional assistance and support to customers before, during, and after a purchase.
AdvancedUpselling and Cross-sellingTechniques used to encourage customers to purchase more expensive items or complementary products.