Hard Skills
IntermediatePOS System OperationProficiency in using Point of Sale software to calculate shipping costs, process payments, and issue receipts.
AdvancedPostal Regulations ComplianceKnowledge of domestic and international mailing laws, customs documentation requirements, and prohibited items.
IntermediateCash Handling and ReconciliationThe skill of managing physical currency, processing electronic payments, and performing end-of-day financial balancing.
BasicMail Classification and SortingAbility to categorize mail by size, weight, and destination to determine appropriate shipping methods and pricing.
Soft Skills
IntermediateCustomer ServiceThe ability to provide professional assistance and support to customers regarding postal products, services, and inquiries.
IntermediateConflict ResolutionThe capacity to handle difficult customer interactions, address complaints, and de-escalate tense situations effectively.