Hard Skills
EntryCash HandlingThe ability to process financial transactions accurately, count currency, and provide correct change to customers.
EntryPOS System OperationProficiency in operating Point of Sale hardware and software to record sales of fuel and retail goods.
IntermediateEmergency Safety ProceduresKnowledge of protocols for managing fuel spills, fire hazards, and emergency shut-off systems.
EntryMerchandising and StockingThe practice of organizing retail products on shelves and maintaining visual standards to drive impulse purchases.
Soft Skills
IntermediateCustomer ServiceProviding friendly, professional, and efficient assistance to patrons to resolve inquiries and improve the shopping experience.
IntermediateConflict ResolutionThe capacity to de-escalate tense situations involving disgruntled customers or payment disputes.