Hard Skills
AdvancedVisual MerchandisingThe practice of planning and creating floor plans and three-dimensional displays to maximize sales and aesthetic appeal.
Entry-levelPoint of Sale (POS) SystemsProficiency in operating computerized registers and software to process transactions, manage returns, and track sales data.
IntermediateInventory ManagementThe process of monitoring stock levels, conducting cycle counts, and replenishing products on the sales floor.
IntermediateProduct KnowledgeA comprehensive understanding of the features, benefits, and technical specifications of products offered in the store.
IntermediateLoss PreventionIdentifying and mitigating risks related to shoplifting, fraud, and employee theft through observation and adherence to security protocols.
Soft Skills
IntermediateCustomer ServiceThe ability to provide professional assistance, guidance, and support to customers throughout their shopping journey to ensure satisfaction.
AdvancedUpselling and Cross-sellingTechniques used to persuade customers to purchase premium versions of products or complementary items.
IntermediateActive ListeningGiving full attention to what customers are saying, taking time to understand their needs, and asking appropriate questions.