Hard Skills
IntermediateMixologyThe technical skill of preparing, mixing, and serving a wide variety of alcoholic and non-alcoholic beverages according to standard recipes.
BasicPoint of Sale (POS) OperationProficiency in using digital systems to record orders, process payments, and manage open tabs.
IntermediateInventory ManagementMonitoring stock levels, tracking usage of spirits and garnishes, and identifying when reordering is necessary.
AdvancedHealth and Safety ComplianceAdherence to food safety standards, sanitation protocols, and legal requirements for serving alcohol (e.g., checking IDs).
Soft Skills
ProficientCustomer ServiceThe ability to interact professionally with patrons, manage expectations, and provide a welcoming atmosphere.
ProficientConflict ResolutionThe capacity to identify and de-escalate tense situations, particularly involving intoxicated or difficult patrons.
ProficientUpsellingThe technique of encouraging customers to purchase premium products or additional items to increase the average transaction value.