Hard Skills
IntermediateMixologyThe art and craft of preparing and serving alcoholic and non-alcoholic drinks according to specific recipes and techniques.
BasicPOS System OperationProficiency in using Point of Sale software to process orders, handle payments, and manage receipts.
AdvancedAlcohol Safety and ComplianceKnowledge of legal regulations regarding the sale of alcohol, including checking IDs and identifying intoxication.
IntermediateInventory ManagementMonitoring stock levels, ordering supplies, and managing waste to maintain cost efficiency.
Soft Skills
AdvancedCustomer ServiceProviding professional, helpful, and high-quality assistance to patrons to ensure a positive experience.
AdvancedConflict ResolutionThe ability to handle difficult customers and de-escalate tense situations in a professional manner.