Hard Skills
IntermediateFootwear Fitting and SizingThe ability to measure customer feet accurately using devices like the Brannock Device and recommend appropriate shoe sizes and widths.
IntermediateVisual MerchandisingThe practice of designing and arranging footwear displays to attract customer attention and optimize store layout for sales.
BasicPOS System OperationCompetency in using Point of Sale software for processing transactions, handling returns, and managing digital receipts.
BasicInventory ManagementMonitoring stock levels, organizing the stockroom by size and style, and replenishing floor inventory as needed.
IntermediateProduct KnowledgeDeep understanding of footwear materials, technologies, brand histories, and ergonomic features.
Soft Skills
AdvancedActive ListeningEngaging fully with customers to understand their specific needs, preferences, and lifestyle requirements for footwear.
IntermediateConflict ResolutionAddressing and resolving customer complaints regarding shoe defects, pricing, or service in a professional manner.