Hard Skills
IntermediatePOS System OperationProficiency in using computerized point-of-sale systems to issue tickets, process payments, and manage reservations.
AdvancedCargo Documentation and HandlingKnowledge of preparing waybills, manifests, and customs documents for ground and water transport cargo.
BeginnerCash Handling and ReconciliationThe skill of accurately receiving, counting, and balancing cash drawers at the end of shifts.
Soft Skills
IntermediateCustomer ServiceThe ability to provide professional, helpful, and high-quality assistance to passengers and clients regarding bookings and inquiries.
IntermediateConflict ResolutionThe capacity to handle complaints, delays, or service disruptions calmly and effectively to de-escalate tense situations.