Hard Skills
IntermediateCase ManagementThe systematic process of assessing, planning, implementing, and monitoring services to meet a client's specific health and human service needs.
AdvancedCrisis InterventionThe application of immediate, short-term psychological care focused on assisting individuals in a crisis situation to restore equilibrium.
IntermediateLegislative ComplianceKnowledge and application of relevant social welfare laws, privacy regulations, and ethical standards.
Soft Skills
FoundationalActive ListeningA communication technique that involves fully concentrating, understanding, responding, and then remembering what is being said.
IntermediateAdvocacyActively supporting or recommending a particular cause or policy to represent the interests of vulnerable populations.