Hard Skills
AdvancedCrisis InterventionThe provision of immediate, short-term psychological care to assist individuals in a transition period of acute distress.
IntermediateCase ManagementThe process of assessing, planning, and facilitating options and services to meet a client's health and human service needs.
IntermediateCultural CompetencyThe ability to interact effectively with people of different cultures and socio-economic backgrounds.
AdvancedConflict De-escalationThe use of verbal and non-verbal techniques to reduce the intensity of a volatile situation or potential violence.
Soft Skills
AdvancedActive ListeningA communication technique that involves fully concentrating, understanding, responding, and remembering what is being said.
IntermediateAdvocacyThe act of representing or supporting the interests of clients to ensure they receive appropriate resources and rights.