Hard Skills
AdvancedCase ManagementThe systematic process of assessing, planning, implementing, coordinating, and monitoring the services required to meet a client's health and human service needs.
ExpertCrisis InterventionTechniques used to offer immediate, short-term help to individuals who are experiencing an event that produces emotional, mental, physical, and behavioral distress.
AdvancedRegulatory ComplianceKnowledge of and adherence to local, state, and federal laws and ethical standards such as HIPAA and the NASW Code of Ethics.
IntermediateClinical DocumentationThe accurate and timely recording of client assessments, treatment plans, progress notes, and discharge summaries in electronic health records.
Soft Skills
IntermediateActive ListeningThe practice of fully concentrating, understanding, responding, and then remembering what is being said during client interactions.
AdvancedMultidisciplinary CollaborationWorking effectively with professionals from different disciplines, such as doctors, nurses, and legal experts, to achieve a common goal.