Hard Skills
IntermediateCase ManagementThe systematic process of assessing, planning, implementing, and monitoring services required to meet an individual's rehabilitation needs.
AdvancedCrisis InterventionImmediate and short-term psychological care aimed at assisting individuals in a crisis situation to restore equilibrium.
AdvancedPsychosocial AssessmentEvaluating the intersection of a client's psychological health and their social environment to determine care pathways.
IntermediateLegislative KnowledgeUnderstanding of social work laws, child protection acts, and human rights regulations relevant to social services.
Soft Skills
AdvancedTherapeutic CommunicationActive listening and interpersonal techniques designed to build trust and encourage clients to express feelings and goals.
IntermediateConflict ResolutionThe ability to mediate disputes and de-escalate aggressive behavior within a social service environment.
IntermediateAdvocacyRepresenting the interests of vulnerable populations to secure necessary resources and rights.