Hard Skills
IntermediateCase ManagementThe coordination of services on behalf of an individual client to ensure holistic support and resource navigation.
AdvancedTrauma-Informed PracticeAn approach to service delivery that recognizes the prevalence of trauma and seeks to avoid re-traumatization.
AdvancedCrisis InterventionImmediate and short-term emergency response to mental, emotional, or physical distress.
Soft Skills
ExpertCultural HumilityThe ability to maintain an interpersonal stance that is other-oriented in relation to aspects of cultural identity that are most important to the client.
AdvancedAdvocacyActively supporting client rights and interests within legal, healthcare, or government systems.
ExpertCommunity EngagementBuilding and maintaining relationships with community leaders, elders, and local organizations.