Hard Skills
AdvancedCrisis InterventionThe immediate and short-term emergency response to individuals experiencing mental, emotional, physical, and behavioral distress.
IntermediateClinical DocumentationThe accurate and timely recording of client interactions, treatment plans, and progress notes in compliance with legal standards.
IntermediateTrauma-Informed CareA framework that involves understanding, recognizing, and responding to the effects of all types of trauma on client behavior.
IntermediateCase ManagementThe coordination of community-based services to provide a holistic approach to client care and resource navigation.
AdvancedRisk AssessmentThe systematic process of evaluating a client's potential for self-harm, suicide, or violence toward others.
Soft Skills
IntermediateActive ListeningThe practice of fully concentrating on, understanding, responding to, and remembering what is being communicated by clients.
IntermediateAdvocacyActively supporting client rights and facilitating their access to social, medical, and legal services.