Hard Skills
AdvancedCase ManagementThe coordination and delivery of community-based services to meet the specific needs of individuals or families.
ExpertCrisis InterventionImmediate and short-term emergency response to mental, emotional, or physical distress.
IntermediateDocumentation and ReportingThe accurate recording of client history, progress notes, and legal compliance documents.
Soft Skills
IntermediateEmpathyThe capacity to recognize and understand the emotions and perspectives of clients.
IntermediateActive ListeningA communication technique that requires fully concentrating, understanding, responding, and remembering what is being said.