Hard Skills
IntermediateCase ManagementThe process of assessing, planning, facilitating, and advocating for options and services to meet an individual's holistic needs through communication and available resources.
AdvancedCrisis InterventionTechniques used to offer immediate, short-term help to individuals who are experiencing an event that produces emotional, mental, physical, and behavioral distress.
FoundationalDocumentation and Record KeepingMaintaining accurate, timely, and confidential records of client progress, interactions, and incident reports in compliance with privacy laws like HIPAA or GDPR.
IntermediateCommunity Resource NavigationIdentifying and accessing local support systems such as housing, healthcare, and financial aid to assist clients in achieving independence.
IntermediateIndividualized Support PlanningCreating tailored action plans that address the specific goals, strengths, and barriers of a client within an itinerant setting.
Soft Skills
IntermediateActive ListeningA communication technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said.
IntermediateCultural CompetencyThe ability to understand, communicate with, and effectively interact with people across diverse cultures and socio-economic backgrounds.