Hard Skills
IntermediateCase ManagementThe coordination and planning of social services and resources to support a client's specific needs through assessment and monitoring.
AdvancedCrisis InterventionThe application of short-term emergency psychological care to assist individuals in a crisis situation to restore equilibrium.
AdvancedConfidentiality and Ethics ComplianceAdherence to legal standards and professional codes of conduct regarding the protection of sensitive client information.
IntermediateCommunity Resource MappingThe ability to identify and maintain a database of local support services, government programs, and non-profit resources for client referrals.
Soft Skills
IntermediateActive ListeningA communication technique that requires fully concentrating, understanding, responding, and then remembering what is being said.
IntermediateCultural CompetencyThe ability to interact effectively with people of different cultures and socio-economic backgrounds.