Hard Skills
AdvancedStrategic Workforce PlanningAnalyzing current and future staffing requirements to ensure the Employment Insurance inquiry service meets operational volume and service level agreements.
AdvancedPerformance ManagementEstablishing key performance indicators for inquiry officers and providing structured feedback to ensure compliance with federal service standards.
IntermediatePublic Sector Labor RelationsInterpreting and applying collective agreements and government labor policies within the inquiries and services branch.
IntermediateTraining Needs AnalysisIdentifying gaps in staff knowledge regarding complex Employment Insurance legislation and service delivery protocols to design targeted learning interventions.